Refund Policy

Refund Policy

Welcome to MalabarFoodie.online! We take pride in delivering authentic and high-quality Malabar delicacies to your doorstep. Your satisfaction is our priority, and we strive to ensure a delightful experience with every purchase. However, if you are unsatisfied with your order, our refund policy is here to assist you.

1. Eligibility for Refunds We offer refunds in the following situations:

  • Damaged Products: If the food items arrive damaged due to mishandling during delivery.
  • Incorrect Order: If you receive an item that you did not order.
  • Quality Issues: If the product delivered does not meet the promised quality or is spoiled upon arrival.

2. Refund Conditions To qualify for a refund, please ensure the following:

  • The issue is reported within 24 hours of receiving the order.
  • Clear photos of the damaged or incorrect items are provided.
  • The food item has not been consumed or tampered with beyond tasting.

3. Non-Refundable Situations Refunds will not be provided in the following cases:

  • Change of mind after placing the order.
  • Delays caused by external factors (e.g., weather, strikes, or natural calamities).
  • Improper storage of the product after delivery.

4. Refund Process To request a refund:

  1. Contact us at support@malabarfoodie.online or call [Your Contact Number] within 24 hours of receiving the order.
  2. Provide your order details, a description of the issue, and supporting photos.
  3. Our team will review your request within 2-3 business days and notify you of the refund approval status.

If approved, the refund will be processed as follows:

  • Refunds for online payments will be credited back to your original payment method within 5-7 business days.
  • For cash-on-delivery orders, we will issue a store credit or bank transfer, based on your preference.

5. Exchange Policy We do not offer exchanges due to the perishable nature of our products. However, in case of incorrect or damaged items, we will redeliver the corrected items wherever possible.

6. Cancellation Policy You can cancel your order within 1 hour of placing it by contacting us at support@malabarfoodie.online. Once the order is processed, cancellations will not be entertained.

7. Contact Us For further questions or concerns, feel free to reach out to us:

Thank you for choosing MalabarFoodie.online. We value your trust and look forward to serving you the best of Malabar cuisine!

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